Terms and Conditions

Effective Date: [Insert Date]

Welcome to Empathy. These Terms and Conditions govern your use of our website and the purchase of our products, including the Empathy Manual Water Pump for 20L & 25L Water Bottles. By accessing our website or purchasing our products, you agree to comply with and be bound by these Terms.

1. General

By placing an order with us, you confirm that:

• You are legally capable of entering into binding contracts under Indian law.

• The information provided by you is accurate and complete.

• You agree to abide by these Terms & Conditions.

We reserve the right to update or modify these terms at any time without prior notice.

2. Product Information

We strive to ensure that all product descriptions, images, and specifications are accurate. However:

• Minor variations in colour, design, or packaging may occur.

• The product is compatible with standard 20L & 25L Bisleri-type normal water bottles.

• Usage must follow standard handling instructions.

We do not guarantee compatibility with non-standard or customized bottles.

3. Pricing & Payments

• All prices are listed in Indian Rupees (INR).

• Prices are inclusive/exclusive of GST as mentioned on the product page.

• We reserve the right to change pricing without prior notice.

• Payments must be made via the available payment methods shown at checkout.

Orders will only be processed after successful payment confirmation.

4. Shipping & Delivery

• Orders are processed within the estimated processing time mentioned on the website.

• Delivery timelines may vary depending on location and courier services.

• We are not responsible for delays caused by logistics partners or events beyond our control (natural calamities, strikes, etc.).

Risk of loss or damage passes to the customer upon delivery.

5. Returns & Replacement

Returns or replacements will be accepted under the following conditions:

• Product received in damaged condition (must be reported within 48 hours of delivery).

• Manufacturing defects.

• Incorrect product received.

The product must be unused and returned in original packaging.

We reserve the right to deny returns if the product shows signs of misuse, tampering, or improper handling.

6. Warranty Disclaimer

The Empathy Manual Water Pump is designed for normal household usage.

We do not cover:

• Damage due to improper installation.

• Misuse or rough handling.

• Use with incompatible bottle types.

• Physical damage after delivery.

7. Limitation of Liability

Under no circumstances shall Empathy be liable for indirect, incidental, or consequential damages arising from the use or inability to use the product.

Our maximum liability shall not exceed the purchase price of the product.

8. Intellectual Property

All content on this website — including product descriptions, logos, images, designs, and text — is the property of Empathy and protected under applicable Indian intellectual property laws.

Unauthorized use or reproduction is strictly prohibited.

9. Privacy Policy

Any personal information collected during purchase will be handled in accordance with our Privacy Policy.

We do not sell or share customer data with third parties except as required to fulfill orders or comply with legal obligations.

10. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by the laws of India.

Any disputes arising shall be subject to the exclusive jurisdiction of the courts located in [Insert Your City, India].

11. Contact Us

For any questions or concerns, please contact:
Phone: +91 9000900505

Terms & Conditions