Privacy Policy

Empathy (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information in accordance with applicable Indian laws, including the Information Technology Act, 2000 and related rules.

This Privacy Policy explains how we collect, use, store, and protect your information when you purchase the Empathy Manual Water Pump or use our website.

1. Information We Collect

We may collect the following types of personal information:

• Full Name

• Mobile Number

• Email Address

• Shipping & Billing Address

• Payment details (processed securely through payment gateway partners)

• Order history

• Device/IP address for security purposes

We do not store your full debit/credit card details on our servers.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Send order confirmations and delivery updates

• Provide customer support

• Process refunds or replacements

• Improve website and user experience

• Prevent fraud and unauthorized transactions

• Comply with legal obligations

3. Sharing of Information

We do not sell your personal data.

Your information may be shared only with:

• Courier and logistics partners for delivery

• Payment gateway providers for transaction processing

• Government or legal authorities if required by law

All third parties are required to maintain confidentiality.

4. Data Security

We implement reasonable security practices and procedures to protect your data against unauthorized access, misuse, or disclosure.

However, no online transmission is 100% secure. Customers share information at their own risk.

5. Cookies

Our website may use cookies to:

• Improve browsing experience

• Store user preferences

• Analyze website performance

You may disable cookies through your browser settings.

6. Data Retention

We retain your information only as long as necessary:

• To fulfill orders

• For accounting/tax compliance

• As required by applicable law

7. Your Rights

You may:

• Request access to your personal information

• Request correction of inaccurate data

• Request deletion (subject to legal requirements)

To make such requests, contact us using details below.

8. Grievance Officer (Mandatory under Indian Law)

In accordance with IT Act and related rules, the contact details of our Grievance Officer are:

Name: Rakesh Ausula
Phone: +91 9000900505

We will acknowledge complaints within 48 hours and resolve them within 30 days.

9. Updates to Privacy Policy

We reserve the right to update this policy at any time. Changes will be posted on this page with an updated effective date.